Privacy Policy
This Privacy Policy explains how Bansal’s Care Ltd t/a Bansal’s Cleaning (“we”, “our”, “us”) collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who We Are
Bansal’s Care Ltd t/a Bansal’s Cleaning
Building 13, Thames Enterprise Centre, East Tilbury, RM18 8RH
Email: info@bansalscleaning.com
Data Protection Officer: Himanshu Bansal 2
2. Personal Data We Collect
We may collect the following types of information: – Names, phone numbers, and email addresses –
Service addresses and property information for bookings – Payment and invoicing details – Employee
and subcontractor details (including DBS and payroll information) – Analytics and marketing data from
third-party platforms (e.g., Google, Meta) – Chat and communication records from WhatsApp or live chat
tools
3. How We Collect Your Data
We collect data through: – Website contact and quote forms – WhatsApp messages, phone calls, and
direct emails – Invoices, payment forms, and booking software – Third-party lead generation platforms
(e.g., Bark, Checkatrade, Google) – Employee records for HR and payroll management
4. How We Use Your Data
Your information is used to: – Respond to enquiries and provide quotes – Manage bookings and
cleaning services – Process payments and send invoices – Communicate about appointments and
updates – Collect feedback and testimonials (with consent) – Run marketing and advertising through
approved platforms – Maintain HR and payroll records for employees and subcontractors
5. Data Storage and Retention
We store data securely on Excel files, approved booking and invoicing platforms, and Microsoft
OneDrive. Customer data is retained for up to 12 months after the last service. Employee and financial
records may be kept longer where required for tax, accounting, or legal obligations. After this period,
data is securely deleted
6. Sharing Your Data
We may share limited personal data with trusted third parties, including: – Banks and payment
processors – Accounting and invoicing platforms – Advertising and marketing platforms (Google Ads,
Meta) – Cleaning subcontractors and staff (for job allocation) – Analytics tools (Google Analytics, Meta
Pixel) – Legal, tax, or regulatory authorities when required by law All third parties are required to comply
with GDPR and process data securely and lawfully.
7. Cookies and Tracking
Our website uses cookies to improve user experience and analyse traffic. Third-party tools such as
Google Analytics, Meta Pixel, and Tidio live chat may set cookies on your device. These tools have their
own privacy practices. You can disable cookies in your browser at any time.
8. Your Rights
Under UK GDPR, you have the right to: – Request a copy of your personal data – Correct inaccurate or
incomplete information – Request deletion of your data (where legally possible) – Object to processing or
restrict certain uses of your data – Lodge a complaint with the UK Information Commissioner’s Office
(ICO) To exercise your rights, email us at admin@bansalscleaning.com with the subject “GDPR DATA
REQUEST”. We will respond within 30 days of receiving your request.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss,
misuse, or unauthorised access. Only authorised personnel can access personal information, and all
staff are trained in data protection best practices.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on our website.